Refund Policy

1. Order Cancellation

Customers may request cancellation before their order is processed or dispatched. Once an order has been shipped, cancellation may not be possible. Please contact our support team promptly with your order details.

2. Eligible for Refund or Replacement

A refund or replacement may be considered if:

• The product arrives damaged.
• You receive an incorrect product.
• An item is missing from your order.
• The food product is spoiled or defective upon delivery.

Please report the issue as soon as possible after delivery and provide photographs or videos as supporting evidence, where applicable.

3. Non-Refundable Situations

A refund may not be available in cases such as:

• Change of mind after the order has been dispatched.
• Products opened, consumed, or improperly stored, except where required by applicable law.
• Complaints submitted after an unreasonable delay.
• Delivery issues caused by incorrect address details or the customer's unavailability, subject to applicable law.

Nothing in this policy limits any rights available to customers under applicable consumer-protection laws.

4. How to Request a Refund

Please contact our support team and provide the following details:

• Your order number.
• Your name and registered contact details.
• The reason for your refund request.
• Photographs or other supporting evidence, where applicable.

Our team will review your request and communicate the next steps.

5. Refund Processing

Once approved, refunds will be processed to the original payment method wherever possible. The time required for the amount to appear in your account may depend on your bank or payment provider.

For Cash on Delivery orders, our team will coordinate with you regarding an appropriate refund method.

6. Return and Replacement

Due to the nature of food products, returns may be restricted for hygiene and food-safety reasons. However, eligible complaints concerning damaged, incorrect, missing, or spoiled products will be reviewed for a suitable refund or replacement.

Please contact our support team before returning any product.

7. Shipping Charges

Shipping charges may be non-refundable unless the refund arises from an issue attributable to Taste of Bihar or applicable law requires otherwise.

8. Changes to This Policy

Taste of Bihar may update this Refund Policy when necessary. Any revisions will be published on this page.